# Safety & policy ## Geo policy Fronex blocks four jurisdictions at the platform level: * **Iran** 🇮🇷 * **Syria** 🇸🇾 * **North Korea** 🇰🇵 * **Cuba** 🇨🇺 If you're in one of these countries (detected at login), the app won't open — you can't create an account, deposit, trade, or withdraw. This is a sanctions-only block and is non-negotiable. **Every other country is open**, including the United States, Canada, and Mexico — the FIFA World Cup 2026 host countries. How your region is treated only affects our *marketing* — never your *access*: | Your region | What it means | | ------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------- | | Sanctioned (Iran, Syria, North Korea, Cuba) | Blocked — the app won't open. | | Open, no paid ads | Fully usable. We just don't run paid ads there (e.g. US, Canada, UK, France, Singapore, Australia, NZ). | | Primary growth | Fully usable, plus active marketing and local-language support (e.g. Latin America, East Asia, CIS, German-speaking Europe). | If you can open the app and deposit, you can use it. The only thing that changes by region is what you might see on social media — not what you can do inside Fronex. ## Age policy Fronex is for users **18 and older**. Some jurisdictions require a higher age (19 in some Canadian provinces, 21 in some US states). Use your local age threshold; we don't override it. We do not have hard ID verification at signup. We rely on the Telegram account's stated age and our terms-of-service acceptance. If we have reason to believe you are underage, your account is closed and balances are refunded to the source. ## Responsible prediction Fronex is a prediction product, not a betting product, but the practical risk to your wallet is similar: **you can lose money you put in**. A few rules of thumb: * **Deposit only what you can comfortably lose.** Treat any USDT in your Fronex wallet as already gone — that way every win is a bonus. * **Mind the built-in caps.** Fronex enforces position and daily-volume caps automatically before every trade, and steps in with a warning or a short cool-down if you hit a losing streak or spend a lot in one day. You don't set these — they're on by default. * **Take breaks.** If you're predicting on autopilot or chasing losses, close the app. The market will be there tomorrow. * **Don't predict when emotional or impaired.** It's the same advice your gambling-aware friends would give you. ## What we will help with * **Account self-exclusion.** We can pause your account for 24 hours, 7 days, 30 days, or permanently. While self-excluded you can't trade, but you can still withdraw your funds. Email us to set one up. * **Withdraw any time.** A self-exclusion never freezes your money — withdrawals stay open so you can pull your balance whenever you want. ## Forbidden in user-facing copy By policy, you'll never see Fronex use the words: * **bet** / **wager** / **gamble** * **long** / **short** / **leverage** We use **predict**, **call it**, and **drop a prediction**. This isn't aesthetic — it's part of how we frame the product to ourselves and to regulators. If you see those words in our copy, that's a bug; please tell us. ## Reporting a problem * **Bug or unexpected behavior**: * **Security report** (vulnerability disclosure): with subject `SECURITY:` — we'll respond within 24 hours. * **Suspicious DM claiming to be Fronex**: forward to with the source handle. We will not DM you first; we use the channel and the email only. * **Account in distress** (you suspect you have a prediction problem, or you're being pressured by another user): email and we will lock the account temporarily while we look into it. ## What we will never do * Ask for the recovery phrase to your Fronex vault or any other wallet. * Promise guaranteed returns or "AI prediction signals." * DM you first to offer "early access," "beta invites," or special deals. Fronex is open to everyone — there's nothing to unlock by DM, and we never cold-DM offers. * Run paid promotional campaigns through random influencers without disclosure. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.fronex.fun/reference/safety.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.